Controlled knowledge base
Continuity of service
SUPPORT WITH SOUND JUDGMENT
AI Agents
Helpful answers, qualification, and handoffs to a person when appropriate.
We design an agent with approved sources, limits, escalation paths, and results recorded in the CRM.
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THE CHALLENGE
A clear process starts with understanding the problem.
Repeated questions take up time, and complex inquiries often go without follow-up outside the team’s working hours.
SCI / AGENTES-IA
We design an agent with approved sources, limits, escalation paths, and results recorded in the CRM.
CAPABILITIES
Configure what your team actually needs.
Scope is defined during implementation and depends on authorized accounts and channels.
Qualification questions
Consistent information
Escalation to a representative
A team focused on complex decisions
Conversation review and adjustments
OPERATIONAL FLOW
From the signal to action.
A specific sequence for defining owners, controls and reports.
- 01Message
- 02Knowledge lookup
- 03Answer or question
- 04Escalation
- 05Record
COMMERCIAL VISIBILITY
Your team sees what comes next.
The illustrative interface shows how the stages connect for ai agents. Actual records and metrics depend on authorized information.
- Continuity of service
- Consistent information
- A team focused on complex decisions
SCI / AI Agents
OverviewFlowTeamMetrics
CONCEPTUAL VIEW
AI Agents
Helpful answers, qualification, and handoffs to a person when appropriate.
01Message
02Knowledge lookup
03Answer or question
04Escalation
05Record
Components of this solution
Controlled knowledge base
Qualification questions
Escalation to a representative
Illustrative interface · No client data
APPLICATIONS
Two specific situations.
Configuration examples, without attributing undocumented results to clients.
Clarify the requirements for a sales visit.
Stages, messages and responsibilities are adapted to the client's operation.
Collect initial information before handing off to a specialist.
Stages, messages and responsibilities are adapted to the client's operation.
POSSIBLE CONNECTIONS
Connect the work you already do.
Each integration is activated only after checking accounts, permissions, costs and provider compatibility.
See the integration architectureFREQUENTLY ASKED QUESTIONS
Before getting started.
Does AI make final decisions?
Sensitive decisions, offers, and commitments remain subject to rules and human oversight.
Can it learn from our documents?
It is configured with authorized material, and its responses are reviewed before launch.
KEEP EXPLORING
LET'S TALK