Capture
Source, consent and essential data.

01. THE SCI ECOSYSTEM
Marketing, conversations, operations and intelligence connected from first interest to repeat purchase.
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FROM ACQUISITION TO REPEAT PURCHASE
Each module opens a page with its operation, use cases, connections and frequently asked questions.
SCI CUSTOMER JOURNEY
A lead arrives with its source, receives attention, progresses through the pipeline and leaves signals for future contact. Permissions and rules determine what happens at each stage.
OPERATIONAL DESIGN
Automated and human actions respond to observable events.
Source, consent and essential data.
Rules and signals for prioritization.
Message, task, appointment or handoff.
Results, timing and opportunities for improvement.
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