SCOPE OF SERVICE
Services and support with clear conditions.
General framework for configuration, onboarding, support, integrations, and responsibilities.
Informational translation.
These general rules are supplemented by the proposal and contract signed for each service. Write to contacto@sci.lat.
1. Assessment and scope
Before starting, we define objectives, modules, deliverables, responsible parties, and customer dependencies.
2. Onboarding
We review data, configuration, permissions, channel testing, training, and go-live in documented phases.
3. Integrations
An API or external provider may change requirements and availability. We activate connections only after validating permissions, credentials, and testing.
4. Support and continuity
Support channels, times, and service levels are set out in the relevant agreement. Third-party incidents are handled according to those third parties’ own availability.
5. Data and exit
Export, retention, and closure of access are coordinated according to the contract and applicable obligations.