Team inbox
Coordinated responses
CONVERSATIONS THAT MOVE FORWARD
WhatsApp for Business
Respond, assign, and follow up with the context of each conversation.
Connect an authorized WhatsApp Business account, route conversations, and record their progress in the CRM.
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THE CHALLENGE
A clear process starts with understanding the problem.
When several people respond through separate channels, duplicate messages and opportunities without an owner can arise.
SCI / WHATSAPP
Connect an authorized WhatsApp Business account, route conversations, and record their progress in the CRM.
CAPABILITIES
Configure what your team actually needs.
Scope is defined during implementation and depends on authorized accounts and channels.
Tags and automatic assignment
Handoffs between sales representatives with context
Templates subject to channel approval
Consent and opt-out management
History linked to the contact
OPERATIONAL FLOW
From the signal to action.
A specific sequence for defining owners, controls and reports.
- 01Inquiry
- 02Consent and context
- 03Routing
- 04Conversation
- 05Follow-up
COMMERCIAL VISIBILITY
Your team sees what comes next.
The illustrative interface shows how the stages connect for whatsapp for business. Actual records and metrics depend on authorized information.
- Coordinated responses
- Handoffs between sales representatives with context
- Consent and opt-out management
SCI / WhatsApp for Business
OverviewFlowTeamMetrics
CONCEPTUAL VIEW
WhatsApp for Business
Respond, assign, and follow up with the context of each conversation.
01Inquiry
02Consent and context
03Routing
04Conversation
05Follow-up
Components of this solution
Team inbox
Tags and automatic assignment
Templates subject to channel approval
Illustrative interface · No client data
APPLICATIONS
Two specific situations.
Configuration examples, without attributing undocumented results to clients.
Respond to inquiries about product availability.
Stages, messages and responsibilities are adapted to the client's operation.
Confirm an appointment with authorized reminders.
Stages, messages and responsibilities are adapted to the client's operation.
POSSIBLE CONNECTIONS
Connect the work you already do.
Each integration is activated only after checking accounts, permissions, costs and provider compatibility.
See the integration architectureFREQUENTLY ASKED QUESTIONS
Before getting started.
Do I need the official API?
The setup and requirements depend on the account and use case; we verify eligibility before connecting.
Are there messaging charges?
Meta and other providers may charge based on usage; these charges are detailed in the proposal.
KEEP EXPLORING
LET'S TALK