Review requests
Better listening to customers
LISTEN AFTER THE SALE
Reputation and Reviews
Invite customers to rate their experience and address signs of dissatisfaction.
We create post-service invitations, response inboxes, and internal alerts to resolve issues.
Other commercial pages, enquiry forms and legal information are currently available in Spanish.
THE CHALLENGE
A clear process starts with understanding the problem.
An unhappy customer may go unanswered while the company measures only new sales.
SCI / REPUTACION
We create post-service invitations, response inboxes, and internal alerts to resolve issues.
CAPABILITIES
Configure what your team actually needs.
Scope is defined during implementation and depends on authorized accounts and channels.
Response tracking
Problems visible in time
Service alerts
Insights to improve service
Reporting by location or team
OPERATIONAL FLOW
From the signal to action.
A specific sequence for defining owners, controls and reports.
- 01Service
- 02Request
- 03Review
- 04Response
- 05Learning
COMMERCIAL VISIBILITY
Your team sees what comes next.
The illustrative interface shows how the stages connect for reputation and reviews. Actual records and metrics depend on authorized information.
- Better listening to customers
- Problems visible in time
- Insights to improve service
SCI / Reputation and Reviews
OverviewFlowTeamMetrics
CONCEPTUAL VIEW
Reputation and Reviews
Invite customers to rate their experience and address signs of dissatisfaction.
01Service
02Request
03Review
04Response
05Learning
Components of this solution
Review requests
Response tracking
Service alerts
Illustrative interface · No client data
APPLICATIONS
Two specific situations.
Configuration examples, without attributing undocumented results to clients.
Salons that ask for a review after a visit.
Stages, messages and responsibilities are adapted to the client's operation.
Service businesses that address feedback before a repeat purchase.
Stages, messages and responsibilities are adapted to the client's operation.
POSSIBLE CONNECTIONS
Connect the work you already do.
Each integration is activated only after checking accounts, permissions, costs and provider compatibility.
See the integration architectureFREQUENTLY ASKED QUESTIONS
Before getting started.
Does SCI post reviews on behalf of customers?
No. Each opinion belongs to the customer, and platforms apply their own rules.
Can comments be moderated?
Responses and escalation can be coordinated; authentic opinions cannot be altered.
KEEP EXPLORING
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